General FAQ

Healthy pets can be bathed at any age. Smaller, young animals should be completely dried with a towel.

We recommend a hypoallergenic animal shampoo. Please don’t use people shampoo as the ph is wrong and can dry out or irritate your pet’s skin and some ingredients may not be safe for your pet.

Bones can cause a lot of problems, such as intestinal obstruction, bacterial infection or broken teeth, and we don’t recommend them. Used correctly, rawhides, Nylabones or Kongs can entertain your dog and help keep his teeth clean.

Our dog runs vary in size but are approximately 6 feet by 6 feet.

We walk the animals several times a day and they also get plenty of attention from our caring staff.

We feed Science Diet Sensitive Stomach to help reduce stress related intestinal problems. You are welcome to bring your own food if you wish.

They are fed twice daily but if special feeding instructions are needed we will absolutely provide that for you.

Yes you may visit. We encourage visits to boarding and hospitalized pets.

Yes you can especially if your pet finds it comforting. Although we can provide blankets and toys to keep them comfortable and happy!

Please call or come immediately. If possible bring the box or a label, so appropriate treatment can be started as soon as possible. Otherwise, please call poison control AT 1-888-426-4435.

Ear odor or discharge can be signs of potentially serious medical problems. Please schedule an exam right away.

Mouth odor is usually a sign of dental disease that requires treatment. We can help you with treatments and demonstrate preventive care. Please make an appointment.

Yes, it is not possible to clean teeth appropriately without anesthesia. A complete dental cleaning requires cleaning teeth both above and below the gums and probing to document any pockets that may be present. These procedure are not tolerated by any pets.

Hip dysplasia is a disorder that has many components. Genetics play a major part but environmental factors such as feeding and early exercise can also contribute. It usually results in arthritis, pain, and lameness.

Cats often live into their late teens. The life span of dogs varies greatly based a lot on breed. Giant breeds have the shortest life span often less than 10 years, large breed (labs, retriever, Sheppard’s) often live into their early teens and small breeds into their late teens.

Heartworms are blood parasites that are transmitted by mosquitoes. The resulting infection can cause serious illness and possibly death. We are able to easily test for heartworms with a simple blood test. We recommend heartworm medication year around because it also treats internal parasites that pets can be exposed to at any time.

Yes, the test is a simple blood test performed right in the hospital. Lyme Disease is very prevalent in Morris County.

Yes, there are diseases the can be transmitted from companion animals to people. They are called zoonotic diseases. For more information you can call your veterinarian or email

Yes, Sarcoptic mange can be transferred from pet to people but a second type, Demodectic mange, cannot. If you think you have been exposed please see your doctor.

Yes, if you think you have symptoms or have been exposed please contact your doctor for treatment. We can talk to you about your cat’s treatment.

Toxoplasmosis is an infectious agent that can be found in cat feces and meat (especially lamb). It can cause serious problems during pregnancy. Pregnant women should avoid all contact with litter boxes, and cat feces, and garden with gloves, especially during the first trimester. Eating undercooked meat holds the greatest risk for women in this area. Please consult your obstetrician in this matter and visit

Treatment of both the pet and the environment is best for getting rid of them. Please call or schedule an appointment for treatment information.

There are a number of possibilities that cause dogs to scoot. They can be internal or external and be a mild problem or possibly life threatening. If your dog is scooting the best thing for you to do is have a doctor do an exam. Allergies or anal sac problems are a far more frequent cause of scooting or licking.

It may be that what you saw was larvae from internal parasites, or a maggot from flies after the stool was on the ground. Please bring a stool sample, including the worm if possible, and your pet for an exam.

Be careful! When dogs are fighting they don’t take time to determine what or whom they are chomping on. You can spray them with water in an attempt to break up the fight. There is usually a reason for the behavior and we would love to have a behavior consult with you to return the family to peace. Often, simple hierarchy problems are the cause. If your pet’s problems are more complicated, we have the dedication and desire to help you come up with a treatment plan and monitor its results. Time and dedication on your part would be required.

Feline leukemia (FELV) and feline immunodeficiency virus (FIV) are two diseases that can be passed from cat to cat. FELV can be transmitted through cat to cat grooming, food and water bowls and from mom to kittens. FIV requires more contact and is usually transmitted during fights. Both viruses are easily detected with a simple blood test. Vaccines are also available for both diseases. We recommend FELV vaccine for cats that go outdoors. We do not currently recommend the FIV vaccine due to problems testing for the disease once the vaccine is given and the poor efficacy of the vaccine.

This can be a very difficult problem to solve but the very best place to start is to rule out any disease that may be present. Urinary tract disease is the most common reason for inappropriate urination. Litter box problems may be one of the most common problems with cats that we see. It is important to begin solving the problem as soon as possible. The longer they are out of the litter box the more difficult it is to get them back in. We have many treatments to help you achieve this.

This is a fairly common problem with puppies but is also seen in older dogs. Picking up the stool immediately is one of the best ways to break the habit. There is also a food additive (msg) that may help. Please allow us to help you solve this problem.

Ear mites are a fairly common problem in cats but the mites need to be identified prior to treatment to make sure yeast or bacteria are not involved. It is treated with medication applied directly to the ear or to the skin. Usually one treat cures the problem but occasionally two treatments are needed.

These signs indicate a potentially serious problem. Your pet needs to be seen right away!!!

The number of things that cause dogs to itch is too long to list but some of them are contagious to other dog and to people. Allergies, mites, skin infections, food allergies are common. I would suggest an appointment.

A stool sample is required to diagnose internal parasites. Please make an appointment and we will obtain a stool sample and test for worms.